Support Center

Find product guidance, service information and the resources you need to keep moving.

APP Download

Stay Connected to Your Work

App features and description, Scan the QR code to download the app, click on Service Support in the navigation bar, and get help immediately.

FAQ

Quick answers for common support questions.

Getting StartedWhere can I find support for my product?

1.Confirm that the boundary line has been laid: Ensure that the boundary line of the designated work area for the robot (usually wires buried underground or fixed on the ground) has been correctly installed and powered on.

2.Cleaning the lawn: Before starting for the first time, remove stones, branches, toys, and other debris from the lawn to prevent damage to the machine or jamming.

3.Check the body: Ensure that the robot is not significantly damaged and the blades are securely installed (if it is being used for the first time).

*The dynamic range is measured using the slope based DR calculation method in D-Log mode for non slow motion and non cropped vertical recording.The endurance data was measured in a windless environment, with the aircraft obstacle avoidance behavior set to braking and the camera set to camera mode. It was measured by flying forward at a speed of 9 meters per second (32.4 kilometers per hour) at sea level until the drone made a forced landing. The data is for reference only. Please pay attention to the app prompts during actual flight.

Getting StartedDo I need to install underground boundary wires before using the robot?

No. FJD robots do not rely on buried wires.

Boundaries are drawn digitally in the app by walking or driving the perimeter once.

Maintenance & Turf CareAre there any precautions to take when maintaining or cleaning the robot?
  •  Switch off the mower first;
  •  Wear work shoes, long pants, and gloves for cleaning. Do not clean while barefoot or in exposed sandals for safety.
  •  Clean the exterior of the mower thoroughly with a soft brush or cloth. Do not clean with alcohol, petrol, acetone or other corrosive/volatile solvents as they may damage the exterior and interior of the mower;
  •  For proper docking, regularly inspect and clean the charging station of debris and mud. Ensure that all connecting parts of the charging station, extension cables, and power supply are not obstructed;
  •  Check the baseplate and blades, do not use a hose to rinse them, and wipe them gently. Make sure that the blade disc rotates freely and the blades pivot freely when cleaning is complete;
  •  Check the wheels regularly to see if they are stuck, clean off the mud and lubricate the wheels;
  •  Clean the camera module to avoid any blockage in image visual positioning and visual recognition function;
  •  After all cleanings are completed, start the mower. If it can start up and operate normally, the cleaning work is completed.
Maintenance & Turf CareHow should the equipment be stored long-term, especially during winter?  
  • Store the base station, charging dock, and robot indoors at normal room temperature.
  • Remove the robot’s battery and store it at 30–60% charge before long-term storage.
Maintenance & Turf CareHow should I handle damaged parts?

If you notice a damaged or malfunctioning part, please contact FJD Support before attempting any repair or replacement.
• For warranty-related issues: Submit a request through our Contact page or email us at support-landscaping@fjdynamics.com. Please include your order number, product model, a description of the issue, and photos or videos if available. Our support team will assess the issue and advise you on the appropriate repair or replacement solution.
• For parts not covered by warranty: Contact us through the same channels and our team will help you identify the correct replacement part and available purchasing options.
To avoid further damage or safety risks, do not disassemble or replace major components unless instructed by FJD Support.

Maintenance & Turf CareDo I need to clear grass from inside the mower after every job? How often should I clean it?
  • In most cases, cleaning is not required after every job .
  • However, if grass buildup begins to block the cutting chamber or prevent the blades from turning, the mower should be cleaned promptly.
Troubleshooting & SupportHow can I provide feedback or report an issue?

If you have a product issue, need technical support, or would like to share feedback, you can contact FJD Support in either of the following ways:
• Submit the Contact form on our website and our support team will follow up with you.
• Email us at support-landscaping@fjdynamics.com.
For product-related issues, please include your order number, product model, a brief description of the issue, and relevant photos or videos where possible. This will help our team review your request more efficiently.

Troubleshooting & SupportWhat should I do if I can't use the product after installing it?

1. Watch the installation video;
2. Assemble the mower and operate it as instructed in the video;
3. If the mower can't operate normally, follow the prompts on the APP to troubleshoot;
4. If the problem persists, download the error log from the APP and upload it to the manufacturer for remote debugging;
5. If the remote debugging doesn’t work, contact your local distributor for on-site inspection of the mower;
6. If the problem persists after trying all methods above, you can request for return & replacement of the mower.