Shipping policy

Thank you for shopping at FJD Landscaping Store. FJD Landscaping Store is operated by FJ DYNAMICS INTERNATIONAL LIMITED. This Shipping Policy explains how orders placed through the FJD Landscaping Store are processed, shipped, delivered, and handled in the event of shipping-related issues.

Shipping Availability

FJD Landscaping currently ships to selected destinations, including the United States, selected European countries, Australia, and other supported markets.
Shipping availability may vary depending on the product, delivery address, local regulations, warehouse availability, and carrier service coverage.
If your delivery location is not available at checkout, please contact us at landscaping-shop@fjdynamics.com for assistance.
FJD Landscaping reserves the right to limit or cancel shipments to destinations where delivery is not commercially feasible, legally permitted, or supported by our logistics providers.

Order Processing

Orders are processed after payment has been successfully confirmed. Order processing time is included within the estimated delivery timeframe stated below.
Orders are generally not processed, shipped, or delivered on weekends or public holidays.
Processing times may be extended during promotional periods, new product launches, peak seasons, inventory transfers, or other circumstances beyond our reasonable control.
If there is a significant delay in processing your order, we will contact you using the email address provided with your order.

Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.
Certain products, promotions, or destinations may qualify for free shipping. Where free shipping is available, this will be indicated on the applicable product page or during checkout.
Additional shipping charges may apply to remote areas, islands, locations requiring special freight services, or destinations outside our standard delivery coverage.

Delivery Time

Estimated delivery times depend on the destination, product, warehouse location, and shipping method.
Orders are typically delivered within 1–7 business days after the order has been successfully confirmed. This estimated timeframe includes both order processing and transit time.
All delivery times are estimates and are not guaranteed. Delivery may be delayed due to weather conditions, public holidays, customs clearance, remote delivery locations, carrier disruptions, force majeure events, or other circumstances beyond our reasonable control.

Shipping Confirmation and Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information, where tracking is available.
Tracking information may take up to 48 hours after dispatch to become active in the carrier's system.
For certain freight or oversized deliveries, tracking information and delivery arrangements may be provided directly by the logistics provider.

Oversized and Heavy Product Delivery

Certain FJD Landscaping products may require oversized, palletized, freight, or other specialized delivery services due to their size or weight.
These orders may:
  • arrive in multiple packages or shipments;
  • be delivered separately from accessories or other items in the same order;
  • require additional transit time;
  • require the recipient to be available to receive the shipment; or
  • require the carrier to contact the recipient in advance to arrange delivery.
Please ensure that the telephone number and delivery address provided at checkout are accurate and accessible to the carrier.
Where applicable, additional requirements for freight delivery will be communicated before or after shipment.

Taxes, Duties and Customs

Applicable taxes, duties, and other import-related charges may vary by destination, order value, and shipping method. Taxes collected by FJD Landscaping may be included in the product price or displayed at checkout. Any import-related charges not collected at checkout may be payable separately under the applicable shipping terms.
Customers may be asked to provide information or documentation required by customs authorities or shipping carriers. Customs clearance may result in delivery delays.

Shipping Address

Customers are responsible for providing complete and accurate shipping information when placing an order.
Please verify your shipping address, email address, and telephone number before completing your purchase.
FJD Landscaping is not responsible for delivery delays, failed deliveries, additional charges, or losses resulting from incorrect or incomplete shipping information provided by the customer.
If you notice an error in your shipping information, please contact us as soon as possible. We cannot guarantee that shipping information can be changed once an order has entered fulfillment or has been shipped.
If an order is returned because of an incorrect address, unsuccessful delivery attempts, refusal of delivery, or failure to complete required customs procedures, additional shipping or handling charges may apply before the order can be reshipped.

Damaged Shipments

Please inspect your shipment and packaging as soon as possible after delivery.
If your order arrives with visible shipping damage, please contact us at landscaping-shop@fjdynamics.com within 3 business days of delivery. The 3-business-day reporting period is intended to facilitate carrier and logistics claims and does not limit any mandatory rights you may have under applicable consumer law.
Please provide:
  • your order number;
  • photos of the outer packaging;
  • photos showing the condition of the product;
  • photos of the shipping label; and
  • an unboxing video, if available.
Please retain the original packaging until your claim has been reviewed.
Claims may be reviewed together with the applicable carrier, warehouse operator, or insurance provider.

Lost Shipments

If your tracking information shows no meaningful update for an extended period or you believe your shipment may have been lost, please contact us at landscaping-shop@fjdynamics.com with your order number and tracking information.
We will work with the applicable carrier or logistics provider to investigate the shipment.
If the shipment is confirmed as lost, FJD Landscaping will provide an appropriate resolution in accordance with the circumstances of the order and applicable policies.

Split Shipments

Products within the same order may be shipped separately due to product size, weight, warehouse availability, carrier requirements, or fulfillment location.
You may therefore receive more than one tracking number and your packages may arrive on different dates.
There is no additional shipping charge solely because FJD Landscaping chooses to split an eligible order into multiple shipments.

Delivery Refusal and Failed Delivery

If a customer refuses delivery without prior authorization from FJD Landscaping, or if delivery cannot be completed because the recipient is unavailable, additional return shipping, storage, handling, or redelivery fees may apply.
Any return or refund resulting from a refused or failed delivery will also be subject to our Return & Refund Policy.

Returns and Refunds

This Shipping Policy applies specifically to the shipment and delivery of products.
For information regarding returns, cancellations, refunds, exchanges, and eligibility requirements, please refer to our Return & Refund Policy.
Where both policies apply, the Return & Refund Policy will govern matters specifically related to returns and refunds.

Contact Us

If you have any questions regarding shipping, delivery, or an existing order, please contact:
FJD Landscaping Store
Email: landscaping-shop@fjdynamics.com